Monitoring - We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

Mar 28, 2024 - 13:15 UTC
Investigating - We are currently experiencing a partial outage in our service's performance, which may result in partial unavailability for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Mar 28, 2024 - 08:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 2024 - 05:00 UTC
Update - Start: 28/03/24, 05:00 UTC
End: 28/03/24, 19:00 UTC
---
During this period, the data center will be undergoing electrical equipment maintenance, power supply redundancy lost with for up to 14 hours.

We apologize for any inconvenience it may cause.

Mar 28, 2024 05:00-19:00 UTC
Scheduled - Start: 28/03/24, 05:00 UTC
End: 28/03/24, 19:00 UTC
---
During this period, the Data Center will be performing maintenance on electrical equipment, which may result in a prolonged absence of service for up to 14 hours.

We apologize for any inconvenience it may cause.

Mar 28, 2024 05:00-19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 2024 - 05:00 UTC
Scheduled - Start: 28/03/2024, 05:00 UTC
End: 28/03/2024, 19:00 UTC
---
During this time period, our data center provider will be performing electrical power upgrade. No impact expected. We apologize for any inconvenience this may cause.

Data Center Plan:
05:00 Progressive shutdown of power Feed A and smooth transition of cooling to Feed B
08:00 Start of effective upgrade & maintenance works
Disassembling of electrical switchboard cells 3 and 4 in TGBT UPS A2
Replacement of 16 major power breakers >2000 A
Discrimination verification on breakers
Maintenance and cleaning of main electrical switchboards
17:00 End of effective upgrade & maintenance works
17:45 Progressive power up of critical customer load on Feed A

Mar 28, 2024 05:00-19:00 UTC

About This Site

Welcome to Gcore!

We are committed to providing you with the best possible experience with our services. That's why we have created a Status Page to keep you informed about any maintenance or issues that may affect our network. You can find real-time updates on the status of our data centres and important systems on this page.

If you are experiencing any issues with our services, please don't hesitate to reach out to us at support@gcore.com. We are here to help! Stay informed and stay connected with Gcore.

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
START TIME AND DATE: 2024-04-02 03:00 AM UTC
END TIME AND DATE: 2024-04-02 07:00 AM UTC
---
During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it. We apologize for any inconvenience it may cause.

Posted on Mar 19, 2024 - 16:44 UTC
Start: 03/Apr/2024 04:00 AM UTC
End: 03/Apr/2024 06:00 AM UTC
---
During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it. We apologize for any inconvenience it may cause.

Posted on Mar 25, 2024 - 16:07 UTC
Past Incidents
Mar 28, 2024
Completed - The scheduled maintenance has been completed.
Mar 28, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 09:00 UTC
Update - Start: 28/03/2024, 09:00 UTC
End: 28/03/2024, 14:00 UTC
---
During this maintenance period, our Engineering team will be working on our Hosting Control Panel. As a result, there may be a short-term service unavailability of https://hosting.gcore.com/billmgr. We apologize for any inconvenience this may cause.

Mar 22, 12:23 UTC
Update - Start: 28/03/2024, 09:00UTC
End: 28/03/2024, 14:00 UTC
---
During this maintenance period, our Engineering team will be working on our Hosting Control Panel. As a result, there may be a short-term service unavailability of https://hosting.gcore.com/billmgr. We apologize for any inconvenience this may cause.

Mar 22, 12:21 UTC
Scheduled - Start: 28/03/2024, 09:00UTC
End: 28/03/2024, 14:00 UTC
---
During this maintenance period, our Engineering team will be working on our Hosting Control Panel. As a result, there may be a short-term service unavailability of https://hosting.gcore.com/billmgr. We apologize for any inconvenience this may cause.

Mar 22, 12:07 UTC
Mar 27, 2024
Resolved - We'd like to inform you that the issue has been resolved, and we are closely monitoring the performance to ensure there are no further disruptions. We will provide a Root Cause Analysis (RCA) report in the coming days to help you understand what caused the incident and the steps we have taken to prevent it from happening again in the future.

We apologize for any inconvenience this may have caused you, and want to thank you for your patience and understanding throughout this process.

Mar 27, 23:14 UTC
Monitoring - We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

Mar 27, 22:15 UTC
Update - We would like to inform you that our Engineering team is actively working on resolving the issue you are experiencing. We understand that this issue may be causing inconvenience, and we apologize for any disruption to your experience. Please know that we are doing everything we can to fix it as soon as possible.
Mar 27, 18:56 UTC
Identified - We proceed with sequentially rebooting the storage nodes, the cluster has many dead/stucked/unmanaged volumes and tasks and actually bringing it into operation is only possible with a sequential reboot of each node.
At this time, we will turn off control and sequentially reboot each node. Current disks with a replica will be available to RW during work; creation and management will not be available for 1 hour. We understand that this issue may be causing inconvenience, and we apologize for any disruption to your experience. Please know that we are doing everything we can to fix it as soon as possible.

Mar 27, 16:58 UTC
Investigating - We see the issues with existing disks after restoring SSD Low-Latency Storage. Our team working to fully stabilise the storage platform. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Mar 27, 14:37 UTC
Resolved - We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.

Mar 27, 23:07 UTC
Investigating - We are currently experiencing a partial degradation in performance, and as a result, we have rerouted traffic to nearby locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Mar 27, 19:58 UTC
Resolved - We'd like to inform you that the issue has been resolved, and we are closely monitoring the performance to ensure there are no further disruptions. We will provide a Root Cause Analysis (RCA) report in the coming days to help you understand what caused the incident and the steps we have taken to prevent it from happening again in the future.

We apologize for any inconvenience this may have caused you, and want to thank you for your patience and understanding throughout this process.

Mar 27, 07:57 UTC
Monitoring - We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. We checked most volumes and attachments to the virtual machines. Currently users should be able to create and manage low-latency volumes as usual. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

Mar 27, 06:33 UTC
Update - Team is still working to restore current accessibility. We apologize for any inconvenience this may have caused you and appreciate your patience while we work on the fix.
Mar 27, 02:56 UTC
Update - Team is working to restore current accessibility. We apologize for any inconvenience this may have caused you and appreciate your patience while we work on the fix.
Mar 27, 00:39 UTC
Update - Replication still in progress. We apologize for any inconvenience this may have caused you and appreciate your patience while we work on the fix.
Mar 26, 23:45 UTC
Update - Replication in progress, ETA: 1.5 Hours. We apologize for any inconvenience this may have caused you and appreciate your patience while we work on the fix.
Mar 26, 22:36 UTC
Update - Replication ETA is 3 hours to restore current volumes. We apologize for any inconvenience this may have caused you and appreciate your patience while we work on the fix.
Mar 26, 21:56 UTC
Identified - We want to assure you that our Engineering team is aware of the issue you are experiencing, related to storage replication after hardware failure and is actively working to resolve it. We apologize for any inconvenience this may have caused you and appreciate your patience while we work on the fix.
Mar 26, 21:52 UTC
Investigating - We are currently experiencing a partial outage in our service's performance, which may result in partial unavailability for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Mar 26, 20:34 UTC
Completed - The scheduled maintenance has been completed.
Mar 27, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 01:00 UTC
Scheduled - START TIME AND DATE: 2024-03-27 01:00 AM UTC
END TIME AND DATE: 2024-03-27 05:00 AM UTC
---
During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it. We apologize for any inconvenience it may cause.

Mar 19, 16:43 UTC
Resolved - We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.

Mar 27, 02:28 UTC
Monitoring - We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

Mar 26, 17:27 UTC
Identified - We have identified that the current outage might affect all types of Virtual Instances service in the location.

We want to assure you that our Engineering team is aware of the issue you are experiencing and is actively working to resolve it. We apologize for any inconvenience this may have caused you and appreciate your patience while we work on the fix.

Mar 26, 15:32 UTC
Investigating - We are currently experiencing a partial outage in our Basic VM service's performance, which may result in partial unavailability for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Mar 26, 14:09 UTC
Resolved - We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.

Mar 27, 02:27 UTC
Monitoring - We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue.
However, we are still closely monitoring the situation to ensure stable performance. To restore the operation of certain virtual machines, a hard reboot may be required. If the virtual machine still does not work after the reboot, please contact technical support.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

Mar 26, 17:09 UTC
Identified - We want to assure you that our Engineering team is aware of the issue you are experiencing and is actively working to resolve it. We apologize for any inconvenience this may have caused you and appreciate your patience while we work on the fix.
Mar 26, 16:51 UTC
Investigating - We are currently experiencing a partial outage in our block storage, which may result in partial unavailability isntances and block volumes for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Mar 26, 16:51 UTC
Mar 26, 2024
Resolved - We would like to inform you that between 20:25 and 20:40 UTC, our engineers observed the service degradation. However, our team took quick action to resolve the issue, and we are pleased to confirm that the service is now operating normally. We apologize for any inconvenience this may have caused you and appreciate your patience and understanding during this time. 

There were problems with the upstream provider

If you are still experiencing any issues, please do not hesitate to contact our support team by opening a ticket. Our team will be happy to assist you in any way possible. Thank you for your cooperation.

Mar 26, 20:25 UTC
Mar 25, 2024
Completed - The scheduled maintenance has been completed.
Mar 25, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 16:00 UTC
Scheduled - START TIME AND DATE: 2024-03-25 16:00 PM UTC
END TIME AND DATE: 2024-03-25 20:00 PM UTC
---
During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it. We apologize for any inconvenience it may cause.

Mar 19, 16:42 UTC
Mar 24, 2024
Resolved - We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.

Mar 24, 22:40 UTC
Monitoring - We are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

Mar 24, 20:53 UTC
Investigating - We are currently experiencing a partial outage in our service's performance for Low-Latency volumes (SSD) , which may result of errors for newly created instances. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Mar 24, 13:32 UTC
Resolved - We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.

Mar 24, 13:55 UTC
Investigating - We are currently experiencing a partial outage in our service's performance for Low-Latency volumes (SSD) , which may result of errors for newly created instances. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Mar 24, 13:35 UTC
Resolved - We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.

Mar 24, 11:41 UTC
Investigating - We are currently experiencing performance degradation that may result in slow or unusual functioning of our services. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Mar 24, 07:37 UTC
Resolved - We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.

Mar 24, 09:36 UTC
Investigating - We are currently experiencing performance degradation that may result in slow or unusual functioning of our services. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Mar 24, 08:16 UTC
Mar 23, 2024

No incidents reported.

Mar 22, 2024
Resolved - We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.

Mar 22, 08:00 UTC
Identified - We want to assure you that our Engineering team is aware of the issue you are experiencing and is actively working to resolve it. We apologize for any inconvenience this may have caused you and appreciate your patience while we work on the fix.
Mar 22, 07:55 UTC
Investigating - We are currently experiencing a partial outage in backend connectivity, which may result in partial unavailability of management layer. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Mar 22, 07:43 UTC
Completed - The scheduled maintenance has been completed.
Mar 22, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:00 UTC
Scheduled - Start: 22/03/2024, 04:00 UTC
End: 22/03/2024, 04:30 UTC
---
During this time period, our Engineering team will be performing maintenance that may cause short-term service unavailability for up to 5 min.

We apologize for any inconvenience it may cause.

Mar 20, 17:52 UTC
Mar 21, 2024

No incidents reported.

Mar 20, 2024
Resolved - We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.

Mar 20, 07:10 UTC
Monitoring - We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

Mar 20, 07:10 UTC
Investigating - We are currently experiencing performance degradation that may result in slow or unusual functioning of our services. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Mar 19, 13:10 UTC
Mar 19, 2024
Resolved - We would like to inform you that between 12:58:00 and 12:59:30 UTC, our engineers observed the service degradation. However, our team took quick action to resolve the issue, and we are pleased to confirm that the service is now operating normally. We apologize for any inconvenience this may have caused you and appreciate your patience and understanding during this time.

If you are still experiencing any issues, please do not hesitate to contact our support team by opening a ticket. Our team will be happy to assist you in any way possible. Thank you for your cooperation.

Mar 19, 13:26 UTC
Mar 18, 2024
Resolved - We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.

Mar 18, 14:47 UTC
Monitoring - We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

Mar 13, 22:16 UTC
Investigating - We are currently experiencing performance degradation that may result in slow or unusual functioning of our services. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Mar 13, 22:14 UTC
Resolved - We would like to inform you that between 08:20 and 08:40 UTC, our engineers observed the service degradation. However, our team took quick action to resolve the issue, and we are pleased to confirm that the service is now operating normally. We apologize for any inconvenience this may have caused you and appreciate your patience and understanding during this time.

If you are still experiencing any issues, please do not hesitate to contact our support team by opening a ticket. Our team will be happy to assist you in any way possible. Thank you for your cooperation.

Mar 18, 08:20 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.